Frequently Asked Questions
Everything you need to know about NexusAI products and services.
Our Translator Buds Pro supports real-time two-way translation in 108 languages and 42 regional accents, including Mandarin, Cantonese, English, Spanish, French, German, Japanese, Korean, Arabic, Russian, and more. Offline mode supports 12 languages.
Yes. All NexusAI devices sync seamlessly via the NexusAI Cloud platform. Your translation history, preferences, device settings, and AI training data follow you across devices. The companion app is available for iOS and Android.
Simply download the NexusAI companion app from the App Store or Google Play, create an account, and follow the in-app setup guide. Most devices are ready to use within 5 minutes. A detailed quick-start guide is included in every package.
We offer free worldwide shipping on all orders. Standard delivery takes 3-14 business days depending on your location. Express shipping is available at checkout for an additional fee. All orders are tracked and insured.
Absolutely. We offer a 30-day no-questions-asked return policy. Contact our support team to initiate a return, and we will provide a prepaid shipping label. Refunds are processed within 5 business days of receiving the returned item.
No. All core features — including real-time translation, AI assistant, and smart home control — are included with your purchase at no additional cost. Optional premium features like advanced analytics, cloud storage expansion, and priority support are available via subscription.
Yes. Privacy is a core design principle. All translation and voice data is processed locally on-device using our neural AI chip. Cloud sync is optional and encrypted end-to-end. We never sell or share your personal data. See our Privacy Policy for details.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through Stripe. We also offer installment payment options via Klarna and Afterpay in select regions.